Using Technology to your Advantage

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Using technology to your advantage is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This working smarter course will show you how to leverage technology to work smarter, not harder.

What Will Students Learn?

• Make your workplace a technology-friendly place
• Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
• Communicate better with the IT department
• Make the best software and training choices
• Set an IT budget
• Set expectations and responsibilities for security and privacy
• Keep employees safe and healthy
• Develop and implement a system usage policy
• Implement policies for dealing with company property
• Decide whether or not employees should telecommute
• Make telecommuting work
• Deal with workplace rage
• Address technological issues

Unit 1

Building a Technology Friendly Workplace

The unit 1 covers the following topics:

• Tips for the Workplace
• Tips for Employees
• Tips for Managers
• Ways to Use Technology to Make Work Fun
• Upgrading Software
• Communicating with the IT Department
• Software Selection Process

Unit 2

Managing and Optimizing Technical Training and Budgets

The unit 2 covers the following topics:

• Types of Training
• Training Tips
• Setting an IT Budget
• Security and Privacy
• Uncontrolled Networks
• Controlled Networks
• Restricting Internet Access

Unit 3

Understanding Ergonomics at Workplaces

The unit 3 covers the following topics:

• Introduction to Ergonomics
• System Usage Policies
• Policy Statement for Internet/Intranet Browser(s)
• Basic Rules of Etiquette
• The Manager’s Role
• The Employee’s Role

Unit 4

Establishing Effective Telecommunication system

The unit 4 covers the following topics:

• E-Mail Applications
• E-Mail Etiquette
• Telephone Etiquette
• Instant Messaging Etiquette
• What is Telecommuting
• Preparing for Telecommuting
• Workplace Rage
• Policies and Procedures Checklist

Getting ahead in your chosen career area is all about working smarter, not harder. Whether already running a successful business, working in a management position or in pursuit of promotion, this course will help you maximise and realise your potential. Upon completion, you’ll understand how focusing your time, efforts and goals strategically can help you achieve more in everything you do. Those who master the art of working smarter naturally become the most valuable of all business assets. 

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

• Business owners looking to make better use of their time and resources
• Managers with an interest in improving personal and professional performance
• Employees at all levels in pursuit of promotion and career development
• Entrepreneurs in the process of starting their own businesses
• Workplace newcomers looking to rapidly grow and climb the career ladder
• Anyone committed to ongoing professional development